Why is the output not what I wanted?
In many cases, this is due to improper inputs. Here are some ways you can improve your inputs. Be specific. The more specific your input, the better the output. For example, when describing WordHero, "helps marketers write better and faster" is b...
I got a "Fair use message: You're going too fast." What does this mean?
If you get this message or something similar: "Fair use message: You're going too fast. Please try again later." Or "OpenAI's generation limit exceeded. Please try again after 1 hour." This simply means you hit either the per-minute or per-hour ...
What's our Fair Use Policy?
Although you can generate unlimited characters per month on our unlimited plans, there are certain limits that are enforced by our partner OpenAI. Generation limits (per min and per hour) are there to deter automated or bot usage and keep our serv...
Why am I getting this message: Blocked by API. Please avoid sensitive words or rephrase your inputs.
As WordHero is using OpenAI's technology, we are subject to their regulations on usage when it comes to sensitive content. Moreover, the content blocker by OpenAI blocks content based on the potential output rather than your input. Tweaking your i...
What types of content are prohibited by the AI?
We want to help you generate content, but our AI partner has restrictions on certain topics. It may not be possible to generate content if your topic is specifically about the following: Content that expresses or promotes any form of hatred based ...
What are the supported languages?
These amazing languages are supported! Afrikaans Albanian Amharic Arabic Armenian Azerbaijani Basque Belarusian Bengali Bosnian Bulgarian Catalan Cebuano Chinese (Simplified) Chinese (Traditional) Corsican Croatian Czech Danish Dutch English (US) ...
How do I change the default output language?
To change the default output language, follow these instructions depending on which page you're on: If you're on the Home page ("generator mode"), click on a tool. Then click on Advanced Options (denoted by the 3 dots icon). Select the output la...
Where can I access the saved documents?
In the Editor toolbar, just click the second button to access your previously saved documents. WordHero has an autosave feature, so any changes you make to your document will be saved. If you accidentally deleted a sentence, paragraph, or the enti...
Can I rely on the AI to provide the correct facts and data?
In short, no. The AI is a generative language model; it does not refer to any specific online resource for facts, numbers, or data. If factual accuracy is important in your use case, you will need to fact check content generated by the AI. This is...
Is the generated content plagiarism-free?
To answer this question, one should first understand how the AI generates content. A common misconception is that the AI goes out into the internet, lift relevant content from online sources, and rewrites it. This is wrong. In actual fact, the AI ...
Why is my account keeps on logging out?
One possible reason your account is logging out is that if you log in to WordHero from another device, it will log out the existing session. Password managers can also cause unexpected issues. Try disabling it and see if it fixes the problem. If t...
Can multiple users access the same WordHero account at the same time?
WordHero only allows one concurrent session, so if the same account is used to login into a different device, it will log out the first session. We are currently developing the team feature! If you have team members, you'll need to purchase extra ...
Can the AI write about the current affairs?
The AI's learning data is up till 2021 only, so it does not know anything about the most recent events. This could also be one reason why the AI gives unrelated content and data that are not accurate. If you have further questions, contact suppor...
Why are there character limits?
We understand how this impacts the overall experience. But here are some reasons that we need to take into consideration: Prevent Abuse: The character limitations were implemented to deter automated or bot usage and keep our service safe from pot...
Why is the AI saying "it's important for me to maintain ethical guidelines" in the chat?
The AI has been designed with built-in safety measures to ensure that it adheres to ethical guidelines and doesn't engage in harmful or offensive behavior during the chat. These measures cannot be disabled as they are an essential part of the syst...
When will my credits reset?
Base Plans: Your credits for base plans will reset on the same day you signed up each month. For example, if you joined on the 10th of the month, your credits will reset on the 10th of every subsequent month. GPT-4 and WordHero Art credit add-ons...
I can't use Enhanced Mode, it keeps switching back to Standard Mode
The system automatically reverts to Standard Mode under two circumstances: 1. If your credits have been completely used up. 2. If you have selected an output language that does not support Enhanced Mode. Currently, only English, Chinese (simplifie...
How to download WordHero Art image?
To download your WordHero Art generated image, simply click the Magnifying glass icon in the generated image: Once you click it, it will show the image in full size. Click the photo to download. NOTE: The captions are not included in the photo
