FAQs

Have a question? Maybe you'll find it here!

Why is the output not what I wanted?

In many cases, this is due to improper inputs. Here are some ways you can improve your inputs. Be specific. The more specific your input, the better the output. For example, when describing...

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By Jeff

updated 7 months ago

I got a "Fair use message: You're going too fast." What does this mean?

If you get this message or something similar: "Fair use message: You're going too fast. Please try again later."  Or  "OpenAI's generation limit exceeded. Please try again after 1 hour." This...

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By Jeff

updated 5 months ago

What's our Fair Use Policy?

Although you can generate unlimited characters per month on our unlimited plans, there are certain limits that are enforced by our partner OpenAI. Generation limits (per min and per hour) are there...

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By Jeff

updated 7 months ago

Why am I getting this message: Blocked by API. Please avoid sensitive words or rephrase your inputs.

As WordHero is using OpenAI’s GPT-3 technology, we are subject to their regulations on usage when it comes to sensitive content. Moreover, the content blocker by OpenAI blocks content based on the...

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By Jan

updated 6 months ago

What types of content are prohibited by the AI?

We want to help you generate content, but our AI partner has restrictions on certain topics. It may not be possible to generate content if your topic is specifically about the following: Content...

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By Jeff

updated 6 months ago

What are the supported languages?

These amazing languages are supported! Afrikaans Albanian Amharic Arabic Armenian Azerbaijani Basque Belarusian Bengali Bosnian Bulgarian Catalan Cebuano Chinese (Simplified) Chinese (Traditional)...

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By Jan

updated 5 months ago

How do I change the default output language?

To change the default output language, follow these instructions depending on which page you're on: If you're on the  Home page ("generator mode"), click on a tool. Then click on Advanced Options...

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By Jeff

updated 6 days ago

Where can I access the saved documents?

In the Editor toolbar, just click the second button to access your previously saved documents. WordHero has an autosave feature, so any changes you make to your document will be saved. If you...

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By Jan

updated 6 months ago

Can I rely on the AI to provide the correct facts and data?

In short, no. The AI is a generative language model; it does not refer to any specific online resource for facts, numbers, or data. If factual accuracy is important in your use case, you will need...

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By Jeff

updated 4 months ago

Is the generated content plagiarism-free?

To answer this question, one should first understand how the AI generates content. A common misconception is that the AI goes out into the internet, lift relevant content from online sources, and...

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By Jan

updated 7 months ago

How do I generate social media captions?

Our AI partner prohibits generating social media captions directly. To work around that, we typically  use other writing tools when it comes to writing for social media. And that really depends on...

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By Jeff

updated 7 months ago

Why is my account keeps on logging out?

One possible reason your account is logging out is that if you log in to WordHero from another device, it will log out the existing session. Password managers can also cause unexpected issues. Try...

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By Jan

updated 6 months ago

Can multiple users access the same WordHero account at the same time?

Sharing your account with other users is allowed, but WordHero only allows one concurrent session, so if the same account is used to login into a different device, it will log out the first...

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By Jan

updated 7 months ago

Can the AI write about the current affairs?

The AI's learning data is up till 2021 only, so it does not know anything about the most recent events. This could also be one reason why the AI gives unrelated content and data that are not...

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By Jan

updated 6 months ago

Why are there character limits?

We understand how this impacts the overall experience. But, there are factors that we need to take into consideration: API restrictions and limitations  - OpenAI has set conditions and regulations...

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By Jan

updated 5 months ago