There might be a couple of reasons behind this issue:

  1. The password reset emails might have landed in your spam or promotions folder.
  2. Your email server could be blocking the password reset emails.

Here's what you can do to resolve the issue:

  1. Check your spam and promotions folder to see if the password reset emails are there.
  2. Add to your contacts in your email software to ensure that the password reset emails are not marked as spam.
  3. Contact your email host to whitelist emails from

If none of the above methods work, please get in touch with us at, and we will be happy to assist you.