There might be a couple of reasons behind this issue:
- The password reset emails might have landed in your spam or promotions folder.
- Your email server could be blocking the password reset emails.
Here's what you can do to resolve the issue:
- Check your spam and promotions folder to see if the password reset emails are there.
- Add support@wordhero.co to your contacts in your email software to ensure that the password reset emails are not marked as spam.
- Contact your email host to whitelist emails from support@wordhero.co.
If none of the above methods work, please get in touch with us at support@wordhero.co, and we will be happy to assist you.