I just redeemed my purchase code but I still can't access WordHero.

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By Jeff

updated 3 months ago

There are a few possible reasons for this.


  1. The most common reason is that your AppSumo code wasn't redeemed properly. In this case, you'll likely encounter a 404 error.

    Go to this URL and try to redeem your code again:

    https://app.wordhero.co/appsumo-redeem

    If the fields are pre-filled and/or disabled, first clear them by clicking on the "Clear Inputs" link. Then, fill up the form again.

    If you still encounter issues, email support@wordhero.co.

  2. Another common reason is that you mistyped your email when you redeemed your code. In this case, you'll get an "Email not found or password is wrong" error.

    Email support@wordhero.co to resolve this situation.

  3. A third common reason why you cannot log in is simply because either your email or password is typed wrongly.

    If you think you might have forgotten your password, click on Forgot Password to reset it.

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